Refund policy

Cancelling an order

You may cancel a purchase under the Israeli Consumer Protection Law within 14 days of receiving the product or the transaction details, whichever is later.

How to cancel

Send us a cancellation notice on WhatsApp +972 53-355-5065 or by email allbuy.group@gmail.com (Sun–Thu, 9:00–18:00 Israel time) with your full name and order number. Requests are handled with complete discretion.

Hygiene: condition of returned items

• Our products are for intimate use. For hygiene and health reasons, items must be returned new, unused, in their original sealed packaging, with all parts and accessories.
• Used items, or items whose sealed packaging was opened, cannot be accepted – except for faulty items (see below).
• Lingerie can be returned only if unworn, with tags and hygiene sticker in place.
• Return shipping is paid by the customer, except for faulty or incorrect items. Customers abroad: contact us for the return address first; duties and taxes paid in your country are not refunded by us.

Refunds

We refund within 14 days of receiving the cancellation notice, to the original payment method. As permitted by law, a cancellation fee of 5% of the price or ₪100, whichever is lower, is deducted. No fee applies to faulty or incorrect items.

Faulty or wrong item

Got an item that’s faulty, won’t charge, doesn’t work, is missing parts or isn’t what you ordered? Contact us within 14 days with a photo or short video (of the product only). We’ll send a replacement or refund in full, including shipping.